Conquest product support

We help you resolve any issues with Conquest software and get professional actionable feedback to your requests.
Customers with a support contract
Customers with an active AMS (Annual Maintenance and Support) contract enjoy patches and product updates, priority technical support, allocation of senior support reps, guaranteed response time within 2 business days. All product updates including major versions, and patches are provided at no extra fee.
No support contract
Conquest will undertake commercially reasonable efforts to resolve the issues reported by customers without a support contract. They will also receive critical product patches for their software. However we will not be able to provide any guidance on the priority and the time of resolution. The product updates should be purchased separately.
Protect your Conquest investment
Now we need some information on your license to quote the price of your AMS contract. All the licenses starting September 2017 are sold with AMS included.
Product to cover
Getting assistance
We provide three efficient ways of communication. Choose any.
Online Support Desk
Online Support Desk (OSD) is an inline feature of any Conquest product. It's an instant two-way communication with our engineers. Fast and simple.
e-mail
There's a specific email address our engineers monitor 24/7. So if you prefer tracked email communication, click here — we're happy to help.
Support team
Got stuck with a critical issue and need a support representative's assistance? Leave a request and our support team will contact you directly.
Need help — let us know
Online Support Desk
Available from the main menu, OSD provides an instant gateway to Conquest support. It's easy to submit and track issues and get answers and announcements right in the application.

Support rules
Some basic information regarding support contracts and services.
Further details are available in your EULA.
Matching service levels
All licenses of a given product must be supported under the same technical support service level. You can not support a subset of licenses of a certain product.
Reinstatement of support
If the support renewal date was missed by a customer by the period of over 30 days, the reinstatement fee is applied. It will be calculated and communicated to a customer on request.
Renewals and termination
By default, a support contract renews automatically. If not paid within a due period and a grace period of 30 days, a support contract will be terminated. Conquest will send several notifications to remind of expiration.