Conquest product support
We help you resolve any issues with Conquest software and get professional actionable feedback to your requests.
- Customers with a support contractCustomers with an active AMS (Annual Maintenance and Support) contract enjoy patches and product updates, priority technical support with guaranteed instant replies and allocation of senior support reps. All product updates including major versions, and patches are provided at no extra fee.
- No support contractConquest will undertake commercially reasonable efforts to resolve the issues reported by customers without a support contract. They will also receive critical product patches for their software. However we will not be able to provide any guidance on the priority and the time of resolution. The product updates should be purchased separately.
Protect your Conquest investment
Now we need some information on your license to quote the price of your AMS contract. All the licenses starting September 2017 are sold with AMS included.
Getting assistance
We provide three efficient ways of communication. Choose any.
Online Support Desk
Online Support Desk (OSD) is an inline feature of any Conquest product. It's an instant two-way communication with our engineers. Fast and simple.
e-mail
There's a specific email address our engineers monitor 24/7. So if you prefer tracked email communication, click here — we're happy to help.
Online Support Desk
Available from the main menu, OSD provides an instant gateway to Conquest support. It's easy to submit and track issues and get answers and announcements right in the application.
Support rules
Some basic information regarding support contracts and services.
Further details are available in your EULA.
Further details are available in your EULA.
- Matching service levelsAll licenses of a given product must be supported under the same technical support service level. You can not support a subset of licenses of a certain product.
- Reinstatement of supportIf the support renewal date was missed by a customer by the period of over 30 days, the reinstatement fee is applied. It will be calculated and communicated to a customer on request.
- TerminationBy default, a support contract terminates automatically. Conquest will send several notifications to remind of expiration.
If want to get more information which data Conquest resources and tools collect about you, or make a GDPR-request, please check out our GDPR control center.